Key Telephone System

AZUR ICT

EXPLOITING A DIFFERENT WORLD OF POSSIBILITIES

PBX Telephone System

A PBX means private branch exchange, also known as EPABX, electronic private automatic branch exchange. This type of system is usually found in larger companies that need more capabilities unlike key phone system. Both phone systems have the ability to handle multiple lines, multiple conversations, auto-attendant, voice mail boxes, for a wide range of office sizes. A PBX, is a business phone system that doesn’t need to have line presence on all its business phones or extensions. It systems serves a particular company and they connect to the public telephone system through trunk lines.

A PBX can also be described as a telephone system within a company that switches calls between company users on local lines while allowing all users to share a certain number of external phone lines. One of the reasons main of a PBX is to save the cost of requiring a line for each user to the telephone company’s central office.

PBX is different from Key telephone systems as PBX’s automatically select outgoing lines for the business.

VoIP or IP PBX Telephone System

A VoIP phone or IP phone uses voice over IP technologies for placing and transmitting telephone calls over an IP network, such as the internet, instead of the traditional public switched telephone network (PSTN).

It can be described as Voice over Internet Protocol (VoIP) is a blessing to telecommunications, with its ability to transmit voice over a data network. VoIP sidesteps traditional phone hardware and transmits voice over the company’s data network already in place.

All of the VoIP Phone Systems we carry are feature-rich and offer un-compromised functionality, flexibility, cost savings as well as advanced features that substantially improve productivity. They even work with most available VoIP phones

Business VoIP systems offer many merits to a company because they increase productivity and lower costs. Other benefits include:

Access- since users are never in the same place, they are able to access VoIP anywhere they go using any Internet connection. This is especially useful for employees who work abroad, are stuck in traffic, or work from home.

Integration- this form of technology allows integration with other forms of communications. This could be especially useful in Customer Relationship Management since it helps increase productivity throughout sales and support.

Flexibility- there is no need for IT as the user can make necessary changes on their own. They can do this by making the changes directly through the dashboard or by calling a VoIP service provider.

Functionality- Users are able to use special features not available otherwise. These features include call forwarding and electronic messaging, three way conferencing, videoconferencing, and advanced call distribution.

Lower startup and maintenance costs- Companies may wish to implement a VoIP business phone due to the low cost of initial setup and routine maintenance. Having a data network instead of regular phone lines, businesses are able to combine all communications into a single network.